A 50% deposit is required before any project begins. The remaining balance is due upon completion, before your finished piece ships.
This is standard practice for custom handmade work — it protects your time and ours, and lets us source the right materials for your vision.
All work is custom, made by hand, and crafted specifically for you. Once work has begun, no refunds will be issued. We put significant time and materials into every piece from day one.
If you need to cancel a project after it has started, your deposit is non-refundable. Materials will have been purchased and time invested on your behalf.
Two rounds of revisions are included with every commission. We want you to love what we create together. Additional revision requests beyond those two rounds may incur an extra charge.
Standard turnaround is 4–6 weeks from deposit receipt. Rush orders are available at an additional surcharge — reach out before ordering to confirm availability.
Need it faster? Rush orders are welcome when the schedule allows, but they come with a surcharge to account for the priority time and materials sourcing required.
Once your piece has been handed to the carrier, it is out of our hands. Any damage that occurs during transit must be addressed directly with the shipping carrier. We photograph every shipment before it leaves the studio.
We retain the right to photograph finished pieces for portfolio documentation and social media use. If you need your commission kept strictly private, let us know before we begin and we will accommodate your request.
All work is handmade. Every piece is one of a kind. Slight variations in texture, color, and composition are inherent to the medium — these are features of the art, not flaws in the craft.
Questions before you commit? We are always happy to talk through the process before any money changes hands.
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